Working from home as an alternative to employment in the
traditional office has become a popular trend in many countries. Several years ago, in Malaysia, it became a hot topic of discussion with the Government’s
decision to formally introduce the concept. The home office concept which was
made available by solutions in information and communication technology (ICT)
is certainly a welcome as it can encourage women, senior citizens and the
disabled to work or do business from home. Yet, concerns have already emerged
citizens and the disabled to work or do business from home. Yet, concerns have
already emerged on how this concept can successfully take off in the country. Technology,
including the computer and accessories such as printer, the internet and
telephone connection and the training involved only make up a portion of the
necessary requirements to set up a home office. Other requirements especially
business skills must also be considered. Business skills such as time
management, professionalism, work ethics and business negotiations are
extremely important for those working from home. At
present, there are various organizations such as the Women’s Institute of
Management offering courses in business skills and management. However, this
training should be accessible to all besides for women who choose to work from
home. Another challenge in working out of the traditional office environment is
getting market access. How does a person working from home get business? A
solution to this could be a formal and comprehensive database, perhaps compiled
by relevant agencies on services provided by the workforce from the work
office. For a start, financial assistance could be provided for those who want
to set up a home office. The assistance could be in the form of micro loans to
purchase the relevant ICT tools, as well as incentives such as cheaper rates in
Internet or telephone connections. Once things start to work out well, frequent
review of the work and the environment are necessary. Unlike working in a
traditional office, working alone at home could lead to a sense of alienation. Therefore,
there must be a balance between working individually and having the proper social and business skills when
dealing with clients and customers. The business and work suited for the home
office covers jobs in information processing such as editing, writing,
research, accounting, telemarketing, and a range of ICT related work such as
Website and software development. Although the initial target group for the
home office comprises women, senior citizens and the disabled, ultimately the
concept should be extended to anyone who chooses to work from home.
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